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Privacy Policy

1. Introduction

Chisquarelabs (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at uk.chisquarelabs.com (the “Website”).

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page with the revised date above. We encourage you to review it periodically.

2. Information We Collect

We may collect both personal and non-personal information from users of our Website.

  • Full name, email address, phone number, company name, and postal address.
  • Messages, feedback, or other communications you send to us.
  • Technical data such as IP address, browser type, device information, usage details, and referring pages.

We also automatically collect data through tools such as cookies, web analytics services, and similar technologies. This includes your browsing behavior, search terms, and interaction with our Website. For more information, please refer to our Cookie Policy.

3. How We Use Your Information

We use your information for purposes including, but not limited to:

  • Providing and enhancing our services.
  • Responding to your inquiries and requests.
  • Sending administrative and service-related communications.
  • Customizing your Website experience based on your preferences.
  • Analyzing Website performance and usage trends to improve functionality.

We may also use aggregated or anonymized data for any lawful purpose.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

  • As necessary to provide the services you request.
  • With your consent or as directed by you.
  • With third-party service providers working on our behalf under confidentiality agreements.
  • As required by law, such as to comply with legal processes or to protect rights and safety.
  • As part of a business transaction (e.g., merger, acquisition, asset sale), in accordance with applicable law.

Where personal data is transferred outside the UK or EEA, we implement Standard Contractual Clauses or other appropriate safeguards in compliance with data protection laws.

5. Cookies and Tracking Technologies

  • Essential Cookies: Enable core website functionality
  • Analytics Cookies: Help us understand visitor interaction (e.g., via Google Analytics)
  • Functionality Cookies: Remember user preferences
  • Marketing Cookies: Deliver relevant advertising content

You can manage or disable cookies through your browser settings or our on-site cookie consent banner. Non-essential cookies will only be set after you provide consent in accordance with UK GDPR and PECR.

For more information, refer to our Cookie Policy.

6. Data Storage and Security

We employ administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, or destruction. However, no method of internet transmission or storage is entirely secure. By using our Website, you acknowledge and accept these risks.

If you are located outside the United States, please note that your data will be processed and stored on servers located in the U.S.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

  • Contact form submissions: Retained for 12 months from your last interaction
  • Marketing data: Retained until you unsubscribe or withdraw consent
  • Technical logs: Retained for up to 12 months for security and analytics

8. Your Choices and Rights

You may choose to:

  • Opt out of receiving marketing communications from us;
  • Disable cookies (except those essential for Website functionality);
  • Request access to or deletion of your personal information;
  • Contact us to update or correct your data.

9. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received information from a child under 13, we will delete such data promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take appropriate action.

10. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Restrict processing of your data under specific conditions
  • Object to processing based on our legitimate interests or for marketing purposes
  • Data Portability, allowing you to obtain and reuse your data across services

To exercise your rights, please contact us at info@uk.chisquarelabs.com. We will respond within one month of receiving your request.

11. Complaints

If you believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please visit our
Website at: uk.chisquarelabs.com

Email: info@uk.chisquarelabs.com