Automating Claims Processing and Customer Support for Efficiency

An insurance company receives a large volume of claims submissions and customer inquiries, leading to delays and customer dissatisfaction. Manual processing of claims is time-consuming, and the customer service team struggles to respond to inquiries promptly.To achieve this, firstly we need to Identify frequent customer inquiries (e.g., claim status, required documents) and standard claims processes to automate.Develop a chatbot capable of understanding customer inquiries and guiding users through the claims process using NLP.Create RPA workflows to automate tasks for Extracting claim data from submitted forms ,Validating information against policy details, Updating claim status in the system and notifying customers.Integrate the chatbot with RPA workflows so that when a customer submits a claim through the chatbot, the RPA can take over backend processing. The client has been satisfied with Reduced average claims processing time by 50%,Increased engagement through 24/7 availability of the chatbot, handling 60% of inquiries without human intervention and Minimized human errors in data entry by automating backend processes