PROBLEM
The client frequently released software updates, but
● The quality of these releases was inconsistent.
● Some releases were plagued by critical defects discovered in production,
● increased customer complaints,
● Costly hotfixes and in turn damaged to the company’s reputation
SOLUTION
The team analyzed the root cause and identified that the problem was due to insufficient regression testing caused by time constraints and the complexity of testing different software versions. Solutions executed:
● Shift-Left Testing and Early QA Involvement
● Risk-Based Test Prioritization
● Test Metrics and Reporting
OUTCOME
● Improved the quality of releases up to > 95%
● Increased Customer Satisfaction
● Decreased production bugs to almost 0 – 0.5%
● Better Team Collaboration
